Refund & Cancellation Policy

1. What a contribution is

A contribution is a voluntary gift. You don’t receive any goods, service, feature or priority in return, and nothing is shipped or delivered, digitally or physically. Everything on MentorNode is free with or without one.

2. Cancellation

Every contribution is a one-time payment. There are no subscriptions or recurring charges, so there is nothing to cancel. You can close the checkout at any point before you pay, and you won’t be charged.

3. Refunds

Contributions are donations, so they are not refundable. The one exception is a payment made by accident, for example a duplicate payment or a mistyped amount. If you write to us within 7 days of an accidental payment, we will refund it in full.

4. How to ask for a refund

Write to support@mentornode.in with the Razorpay payment ID (it starts with pay_ and is in Razorpay’s receipt email), the date, the amount, and what went wrong. We will reply within 2 business days.

Approved refunds go back to the original payment method through Razorpay. Your bank usually credits them within 5–7 business days.

5. Failed payments

If money left your account but the payment failed, Razorpay and your bank reverse it automatically, usually within 5–7 business days. If it hasn’t come back after that, write to us with the details and we will follow it up with Razorpay.